Solution Rounds — Lorenc Koka

Solution Rounds — Lorenc KokaHands-on rounds in Dynamics 365, Power Platform and Azure AI: steps, screenshots, numbers, and what did not work.https://lorenckoka.com/One email, seven touches — and what Dynamics already doeshttps://lorenckoka.com/rounds/email-to-case-1-seven-touches/https://lorenckoka.com/rounds/email-to-case-1-seven-touches/The manual cost of a support email, counted; what Dynamics 365 Customer Service does about it with nothing built; and the personal setting that creates contacts behind your back.Tue, 27 Oct 2026 00:00:00 GMT